Enterprise Architect leading the architectural function for assessment technology at AQA. Defining and governing architecture standards that underpins national assessment products and services while driving transformation.
About the role
- IT Manager leading internal technology environment for Kiddom. Managing IT processes, vendors, and support while ensuring growth and scalability.
Responsibilities
- Oversee the systems and processes that support employees throughout their time at Kiddom, from first-day setup through offboarding
- Troubleshoot complex hardware and software issues across Apple (macOS) devices and environments
- Demonstrate deep expertise in Google Workspace Admin, including advanced configuration and management
- Evaluate and improve our Mobile Device Management (Kandji) strategy, with a critical focus on scalability and best practices
- Conduct a comprehensive review of our security posture and align systems with industry best practices and common compliance frameworks (e.g., SOC 2, privacy requirements)
- Partner with cross-functional members to resolve complex technical issues and day-to-day support requests quickly and efficiently
- Serve as a trusted IT partner to employees and leaders, explaining technical decisions in clear, approachable ways
- Set expectations and standards for how IT support is delivered across the company
- Continuously refine processes, documentation, and tooling to reduce friction and prevent repeat problems and provide meaningful technical contribution
- Manage relationships with external IT providers, ensuring quality, responsiveness, and cost efficiency
- Own the internal IT toolset, including identity management, single sign-on, endpoint management, and automation platforms
- Oversee purchasing, tracking, refresh cycles, and retirement of company-owned devices and equipment
- Work closely with Engineering to ensure IT practices support compliance and risk management goals
- Implement safeguards that protect the company while minimizing unnecessary friction for employees
- Maintain clear records and evidence for IT-related controls and procedures
- Apply lessons from fast-growing organizations to design IT systems that won’t break at scale
- Anticipate future needs as the company grows in size, geography, and complexity
- Use judgment to decide when structure is necessary and when flexibility better serves the business
- Explore how automation and emerging technologies (including AI-powered support tools) can improve efficiency and user experience
Requirements
- Ideal experience working at growth companies scaling IT from 200 hundred to over one thousand employees.
- Functional expertise working with various business systems: implementation, configuration, administration.
- SSO expertise: Advanced knowledge of SAML, SCIM, and OIDC protocols. You should be comfortable configuring complex app integrations
- A problem solver with a “no task is too small” attitude combined with ability to troubleshoot enterprise level network or system outages
- Strong familiarity with cloud-based productivity tools and modern SaaS environments
- Experience managing employee onboarding/offboarding, device management, and hardware audits
- Working knowledge of key security and privacy compliance frameworks
Benefits
- Competitive salary
- Meaningful equity
- Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
- One Medical membership (in participating locations)
- Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.
- 10 paid sick days per year (pro rated depending on start date)
- Paid holidays
- Paid bereavement leave
- Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.
- Commuter and FSA plans
Job title
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