Principal Enterprise Architect responsible for designing and implementing information systems at Ryan Specialty. Requires technical expertise to align business objectives and enhance operational efficiencies.
About the role
- 1st Level IT Support Representative providing software support for educational software company. Responsible for handling customer inquiries and ensuring satisfaction during service hours.
Responsibilities
- First point of contact: You are the primary contact for customer inquiries — by phone or by email.
- Ensure customer satisfaction: With your empathetic manner, you make sure our customers feel well cared for and understood.
- Structure inquiries: You record requests, organize them, and forward them to the responsible specialist departments.
- Documentation: You document all information and processing steps in our ticketing system.
- Cover service hours: You ideally support our team Monday to Friday between 2:00 PM and 6:00 PM and ensure reliable availability of our customer service during this time.
Requirements
- Communication skills: You approach people openly, listen attentively, and quickly identify the core of an issue.
- Structured working style: You work carefully, are organized, and keep an overview even when handling multiple requests.
- IT affinity: You are confident working on a computer and have an interest in software and technical topics.
- Willingness to learn: You enjoy getting to know new topics and continuously developing your skills.
- Very good German language skills: For communication with customers and the team, both spoken and written.
Benefits
- Remote work: You will work predominantly remotely.
- A supportive team: You will work in a family-like company culture with strong team spirit and mutual support.
- Fair compensation: We offer an hourly wage of €15.
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