Technical Customer Support Representative resolving customer inquiries and providing portal access support. Responsible for account changes, disputes, and contract administration.
About the role
- IT Support role at wunderow IT GmbH providing customer IT support and collaborating on IT projects. Working with modern technologies to enhance customer IT environments.
Responsibilities
- Provide support to our business customers through ticket handling and daily IT support.
- Analyze and resolve incidents that go beyond 1st-level support — from log file analysis to more in-depth system checks.
- Manage and maintain user accounts, clients, and hardware within customer systems.
- Contribute to IT projects such as rollouts, server and client installations, and backup or security solutions.
- Document solutions and actively participate in building our internal knowledge base.
- Work closely with your team to sustainably eliminate recurring issues and continuously improve our customers' IT environments.
Requirements
- Completed vocational training in the IT field (e.g., IT specialist for system integration) or comparable practical experience.
- Experience in IT support with Windows clients (10/11) and basic knowledge of software deployment.
- Knowledge of Microsoft Intune or SCCM is a plus but not required — we will support you in developing your skills.
- Independent, structured, and solution-oriented working style with attention to detail.
- Very good German language skills and solid English skills for everyday IT tasks.
Benefits
- Flexible working hours — so work and private life fit together.
- State-of-the-art workstation setup — multi-monitor configuration, a high-performance laptop, ergonomic workspaces, and an office with a sea view.
- Latest technologies — you will work with current Lenovo clients and servers and stay technically up to date.
- Regular Lenovo training — directly from the manufacturer so you can continuously expand your knowledge.
- Mobility — a fully electric pool vehicle is already available.
- Permanent contract
- Above-average salary
- Employee discounts
- Coffee & tea
- Fresh fruit
- Weekly team breakfast on Mondays
- A foosball table for breaks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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