Senior Operations Supervisor responsible for scheduling and coordinating personnel and resources in the Medical Device sector. Fostering quality improvement in a production environment with an emphasis on operational excellence.
KI
Hybrid Director of Operations – Multi-site
Posted last week
About the role
- Director of Operations overseeing multi-site professional services for a rapidly growing firm. Ensuring operational standards and performance metrics are met across divisions in a hybrid setting.
Responsibilities
- Hold studio leadership teams accountable to the platform's core performance metrics: trailing 90-day pipeline, backlog, and projected 3-month Net Service Revenue (NSR)
- Enforce $0 booking variance through accurate, timely data entry across CRM (HubSpot) and internal systems
- Attend and audit studio sales and production meetings to ensure meeting formats and data capture standards are met
- Conduct bi-weekly one-on-ones with Studio Leadership and Studio Integrators
- Monitor studio financial performance and adherence to approved annual budgets
- Ensure quarterly Professional Development Plans (PDPs) are completed on time for all required team members
- Drive annual budget submissions by the January 10th platform deadline
- Serve as a two-way conduit between studio leaders and back-office leadership — gathering field insights and communicating platform expectations
- Educate and support studio teams on the proper use of platform technology, systems, and people processes
- Build trust with studio leaders while holding firm to platform standards and expectations
Requirements
- Bachelor's degree
- Multi-site operational leadership experience — you've managed across locations or divisions, not just a single team
- Strong financial fluency: pipeline, backlog, forecasting, and budget management
- CRM/systems experience and comfort holding others accountable to data standards
- Executive-level communication and organizational skills
- Experience in a PE-backed or multi-unit platform environment (Preferred)
- Background in professional services (architecture, consulting, AEC, engineering, staffing, or similar) (Preferred)
- Experience working with founder-led or entrepreneurially-driven teams (Preferred)
Benefits
- Base Salary: $140,000 – $180,000 (commensurate with experience)
- Bonus: performance bonus tied to metric attainment, booking variance, and budget adherence
- Benefits: 401(k), healthcare, competitive PTO and paid holidays
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