Client Operations Specialist executing account operations for independent restaurants. Ensuring accuracy, timeliness, and compliance in a hybrid role in Mexico City.
About the role
- Process Manager optimizing operational processes and collaborating with external partners at Patronus, a healthcare startup in Berlin. Focus on partner and payments operations for better efficiency.
Responsibilities
- Analyze existing processes related to requests for cost coverage and reimbursements and maintain direct communication with long-term care insurance funds (Pflegekassen)
- Identify inefficiencies, sources of error, and improvement opportunities; develop process optimizations, implement them yourself, and monitor their impact in day-to-day operations
- Structure, document, and standardize processes (e.g., workflows, guidelines)
- Actively contribute to strategic projects, e.g., to improve collaboration with long-term care insurance funds or to optimize our back-office processes
- Play an active role in scaling and further developing our Partner & Payments operations
- Handle operational processing of cost-coverage requests, including review, follow-up, and documentation
- Work closely with colleagues from B2C Sales, Customer Success, and other teams to efficiently resolve individual customer issues and cross-departmental questions
Requirements
- At least 2 years of professional experience in process management/operations/back office; ideally with hands-on case processing experience or alternatively with an insurance background (e.g., private health or supplementary insurance)
- Strong process understanding: you analyze workflows, recognize patterns and inefficiencies, and actively and continuously improve existing processes
- Strong analytical skills and confident use of Excel / Google Sheets for data analysis and preparation
- Hands-on, highly reliable and detail-oriented; you complete routine operational tasks consistently, accurately, and independently
- Proactive, clear, and confident communication with internal and external stakeholders, and the ability to set clear priorities in a startup environment
- Fluent German skills at C2 level (written and spoken) and English skills at B2 level
- Desirable: experience working with statutory long-term care or health insurance providers (e.g., reimbursements, billing, applications)
- Experience or affinity with automation, AI, or no-/low-code tools (e.g., Zapier, AI-supported workflows) and an interest in making processes more scalable
Benefits
- Urban Sports Club membership for your fitness
- Family & Friends coupon for the Patronus watch
- Up to 30 vacation days (starting at 26 days in the first year and 28 days in the second year)
- Annual learning & development budget for personal learning and growth
- Clearly structured career framework for your professional development
- 360-degree feedback sessions (twice a year) for your professional and personal development
- Exclusive corporate benefits with great offers
- Discounts at restaurants near the office
- Free choice of hardware (MacBook or Lenovo)
- Modern office in vibrant Friedrichshain
- Job ticket for stress-free daily commuting
- 2 days per week working from home ("home office")
- Get moving: lease a bicycle at a discount through Mein Dienstrad
- Regular company and team events to strengthen our cohesion
- Team spirit instead of cutthroat mentality – together we achieve more
- Help develop a product that provides real social value
- Quarterly company brunches for networking and exchange
- One volunteering day per year when we do something good together
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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