Head of Business Operations at Kasada stopping automated bot attacks. Establishing performance metrics and collaborating with executives to ensure strategic execution.
Responsibilities
Establishing company KPIs with Finance and LT and embedding a structured monthly performance review process
Selecting and implementing the right tools (using existing systems where possible) to track KPIs, priorities and actions
Redesigning how LT meetings operate — what is reviewed weekly vs monthly, what requires decisions, and how follow-up is tracked
Driving accountability across LT by ensuring priorities have named owners, deadlines and visible progress
Maintaining a live company-wide priority and action tracker and escalating slippage where needed
Partnering with Field CTO/SVP Sales on implementation of the new GTM engine and HubSpot, ensuring reporting aligns with company KPIs
Working with Fractional Head of P&C to define the enterprise systems and operating model, including how systems are integrated and how capability is resourced
Helping CFO and Field CTO structure a scalable contracts and NDA process, including workflow, use of AI tools and external legal support
Owning and modernising the RACI so accountability is clear and reflects how the company actually operates
Redesigning the risk register and defining a clear corporate risk management approach and policy
Designing and running the annual planning cycle (Sept/Oct), ensuring strategy, priorities and budget align
Supporting and coordinating board paper preparation (with CEO, EA and Finance), ensuring KPIs, risks and priority updates are clear and delivered on time
Introducing structured Quarterly Business Reviews once the core operating foundations are in place
Requirements
Experience in a senior operations, transformation or business operations role in a complex organisation.
A track record of setting up and running operating cadence (planning cycles, performance reviews, exec reporting).
Strong program and project management skills — able to run large cross-functional initiatives and see them through to completion.
Comfortable working directly with executives and supporting senior forums (LT, board), including preparing materials and driving follow-up.
Able to take broad or ambiguous priorities and turn them into clear plans with owners, timelines and outcomes.
Experience supporting or running annual operating plans and quarterly business reviews.
Experience in risk management and governance, including maintaining risk registers, tracking actions and supporting board-level reporting.
Strong stakeholder management skills — able to work across teams and bring people together to get things done.
Exposure to business systems, transformation or platform change, and able to work with technical teams to improve processes and tools.
Previous experience in a listed environment and/or high growth technology business would be favourably considered.
Strong written and verbal communication skills, with the ability to structure discussions and present clearly to senior stakeholders.
Benefits
A stake in Kasada’s global success through equity/stock options
Support for growing families, including generous parental leave and resources before, during, and after leave
Wellbeing support to help you grow and recharge, including access to our EAP with confidential counselling for you and your loved ones
Birthday leave
Wellness leave
Annual company offsites to connect, collaborate, and celebrate together
Senior Manager for Digital Business Systems Consulting at Elliott Davis. Assessing client business systems and leading project implementations with a focus on ERP solutions.
Business Operations Consultant supporting performance management and governance at Truist. Coordinating executive - level reporting and continuous improvement efforts in Technology, Data & Operations.
Senior Manager / Deputy Chief of Staff in Information Technology at Boeing. Partnering with senior leaders to drive strategic priorities and program delivery across divisions.
Business Operations Manager ensuring clarity and speed in execution at myTomorrows. Overseeing governance processes and driving communications in fast - scaling healthtech organization.
Internship in Business Process Management Office, supporting process transformation at Daimler Buses. Collaborating with various departments, aiding in analytics, and driving project management.
Business Operations Analyst optimizing internal processes for semiconductor solutions company. Collaborating with CCS team to manage deliverables and ensure effective information flow.
Supervise the entire Dispute function, ensuring timely and efficient handling of processes and emails. Provide training, mentoring, and support for team members in a hybrid role.
Sr. Manager driving digital strategy and business operations for Nordstrom. Collaborating with leadership to optimize operational excellence and strategic initiatives.
Business Process Specialist driving process improvements and documentation clarity in global Operations. Organizing training and enhancing cross - functional team collaborations.