Hybrid Community Manager

at Kajabi

• Job title: Community Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $85,500 - $114,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Newport Beach, United States

About the role

• Community Manager engaging and supporting Kajabi’s customers through proactive engagement and content strategy. Developing community health and ensuring a safe and supportive environment for customer interactions.

Responsibilities

• Develop and execute a proactive engagement and content strategy that promotes the health, growth, and value of the community and feedback ecosystem.
• Build and maintain a consistent content calendar including product announcements, educational content, Hero spotlights, behind-the-scenes updates, success prompts, and more.
• Maintain a cadence of posts that keep Heroes informed, encouraged, and connected.
• Celebrate and elevate Hero voices by highlighting helpful contributions and promoting peer-to-peer support.
• Own the end-to-end messaging process for feature launches in partnership with Product Marketing, Support, Content & Education, and Product teams.
• Draft and publish announcements and changelog entries that clearly explain what’s new, why it matters, how it works, and where to get help.
• Monitor the community and feedback portal daily to track sentiment, clarify questions, and identify areas for education.
• Conduct focused monitoring within 48 hours of product updates to proactively identify friction points or common questions.
• Develop programming that increases engagement and connection, such as AMAs, themed monthly discussions, and small-group initiatives.
• Introduce structural community improvements (e.g., onboarding flows, topic tagging, recognition programs) that support long-term health.
• Maintain VoC feedback loops that synthesize trends from posts, comments, sentiment spikes, and Hero conversations.
• Deliver insights to Product and CX partners to help influence roadmaps, documentation needs, and customer-facing improvements.
• Track and report on community health metrics, engagement patterns, and performance.
• Oversee the reactive moderation team to ensure timely responses, consistent guideline enforcement, and appropriate triage to Support or Product.
• Ensure the community remains a safe, respectful, and inclusive environment.
• Act as a brand steward by ensuring all communications are warm, human, factual, and transparent.
• Acknowledge limitations honestly and help guide Heroes with empathy and clarity.

Requirements

• 5+ years of experience in online community management, VoC programs, digital forums, or similar environments.
• Bachelor's degree in Communications, Public Relations, or a related field.
• Excellent written and verbal communication skills.
• Proficiency in community platforms, moderation tools, and feedback management tools.
• Ability to work independently and as part of a team.
• Strong organizational and project management skills.
• Experience with data analytics and reporting.
• Experience in a software or technology company.
• Strong technical acumen and ability to learn product features deeply.

Benefits

• Competitive full-time salary + bonus + equity eligibility
• Full medical, dental, and vision (company-paid for you + family)
• 401(k) with 6% match
• Flexible PTO
• Fitness + wellness perks
• Mental health resources
• In-office lunches, collaboration days, and leadership growth opportunities