Fraud & Chargeback Operations Specialist handling operations related to fraud prevention and dispute management. Analyzing alerts and managing disputes for various card networks.
About the role
- Regional Operations Supervisor managing operations and leading teams for Groups in Tennessee. Delivering high-quality care, training staff, and driving operational excellence.
Responsibilities
- Build and lead a high-performing team and drive operational excellence within the assigned region/state
- Partner with the Clinical Supervisor to provide consistent and high-quality care for our members
- Hire, train, supervise, and support a team of Office Coordinators across multiple locations
- Deliver structured and effective onboarding for new employees
- Provide direct in-person assistance to new staff for the first 2-4 weeks of employment and ongoing training for all direct reports, based on need
- Oversee day-to-day operations within all assigned locations
- Conduct regular touch bases, provide performance evaluations, and provide constructive feedback to all direct reports
- Own/Assist with general task management and regional/state-specific KPIs, including but not limited to census, engagement, retention, scheduling, growth, P&L/budget, and employee satisfaction
- Ensure all policies, procedures, and workflows are implemented and adopted within all assigned locations
- Collaborate with the regional leadership
- Address any elevated feedback from members or other stakeholders promptly and effectively
Requirements
- Bachelor’s Degree Preferred or equivalent combination of education and experience
- 4+ years of relevant experience in a multi-site operation
- Healthcare, retail, or hospitality experience preferred
- Must have the ability to travel between 40-60% of the time to all office locations
- Access to reliable internet and telephone services, specifically 50M download and 10M upload package or higher as well as a strong WiFi signal from your remote work location
- Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, and CPR/Basic First Aid.
Benefits
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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