IT Engineer taking ownership of IT support tickets for a healthcare technology company. Working closely with teams to ensure effective technology solutions for employees and foster a supportive IT environment.
Responsibilities
Serve as primary point of contact for support of staff computers, applications, and Identity management
Take ownership of IT tickets and drive issues to resolution
Manage onboarding and offboarding processes including hardware setup, access management, and license allocation
Work closely with Information Security to maintain device compliance and assist in incident response activities
Observe, propose, and implement processes aimed at increasing efficiency and reducing friction to provide the best possible service
Create a friendly, respectful, and reliable support environment for all Chorus employees so that IT is seen as a trusted partner that is sought out
Requirements
3 to 5 years of experience in IT engineering, desktop support, or a similar technical role
Strong proficiency with macOS, including laptop setup, troubleshooting, and management through tools such as Apple Business Manager and Kandji
Experience supporting SSO and federated identity, with working knowledge of SAML and OIDC
Hands-on experience administering Google Workspace
Clear and patient communication skills, with the ability to explain technical concepts in an approachable way
Strong organizational skills with the ability to manage competing priorities and shift smoothly between tasks
A growth mindset and a genuine commitment to helping Chorus expand its impact on customers and the communities we serve
Benefits
Full medical, dental, vision and life insurance benefits
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