Customer Service Team Lead supporting customers via all communication channels. Ensuring customer satisfaction and case closure in accordance with service standards.
About the role
- Data Specialist providing analytics and insights for Customer Service Department. Utilizing data to enhance decision-making and improve processes across North America.
Responsibilities
- Develop an understanding of data requirements to answer business questions
- Develop manual and automated scorecards and dashboards
- Recommend data standardization to ensure repeatability and reusability of data products
- Design visualizations for business questions
- Develop an AI integration platform/tool within customer service
- Develop department improvements for easier reporting and consistency
Requirements
- BS in business or related field
- 4+ years total experience in CI/data analytics
- 3+ years of experience in Database, Data Model and Data Warehouse
- Experience in Kaizen facilitation and CI techniques
- Experience in languages such as Python, SQL
- Knowledge in Dimensional Modelling, Datamart and different Data Modelling Techniques
- Good Experience in PowerBI, DAX Queries, Snowflake, PostgreSQL, Tableau
- Strong spoken and written communication skills
- Salesforce experience
Benefits
- Competitive benefits package
Job title
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