Technical Support Engineer at Wisdom AI ensuring flawless data connections and prompt logic. Engaging with customers to diagnose issues and providing high - precision answers through innovative AI solutions.
About the role
- Device Support Engineer managing support and maintenance for Landis+Gyr Electricity Devices in EMEA. Collaborating with global teams and ensuring quality control within the organization.
Responsibilities
- Managing all aspects of support and maintenance for Landis+Gyr Electricity Devices within the EMEA region
- Managing quality cases, CAPAs, interface to Quality and local technical support organizations
- Maintaining the KPIs as assigned by Business Unit Electricity
- Perform RCA analyses based on the acquired input data
- Interfacing with Sales, Product Management and Operations teams to prioritize case work
- Collaborating with global teams to promote and develop process development and continuous improvement
- Providing global technical tender support for customer projects
Requirements
- B.Sc. or M.Sc. in technical field (e.g. electronics, IT, Software or equivalent) or other equivalent academic degree
- Proven track record in working in international R&D projects with multiple site connections
- Experience in technical project management, with complex technical documentation and schematics
- Strong communication skills and the ability to represent your project in challenging situations, including customer meetings
- Experience in working in a complex and agile business environment
- Fluent communication and presentation skills in English
- Will be considered a plus: Power line communication (PLC) and mobile networks experience
- Azure DevOps, Service Now
- DLMS Cosem Client
Benefits
- Exciting and meaningful career in multicultural environment embracing change for a greener tomorrow
- Talented colleagues and high performing teams
- Versatile work tasks and support for professional development
- Work community where we respect each other and have open information sharing
- Flexible working time working model to fit individual needs
- Wellbeing support including Epassi flex & lunch benefit, and preventive dental care support
- Modern office space designed for our needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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