IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Technical Support Engineer at Wisdom AI ensuring flawless data connections and prompt logic. Engaging with customers to diagnose issues and providing high-precision answers through innovative AI solutions.
Responsibilities
- Provide Slack-first support managing customer interactions using Pylon.
- Troubleshoot technical issues related to data connectivity and API integrations.
- Conduct live consultations and guide customers through complex scenarios.
- Aggregate customer feedback for product and engineering teams.
- Contribute to support documentation and self-service guides.
Requirements
- 3+ years of experience in technical support or related field
- Strong ability to write and read SQL
- Experience with troubleshooting Snowflake/BigQuery permissions and connection strings
- Proficient in API usage and integrations, particularly GraphQL
- Familiarity with tools like Postman or cURL
- Experience using modern support stacks, specifically Pylon for Slack-based support
- Proven ability to manage customer interactions in high-pressure situations
Benefits
- Direct Impact: You are the face of the company to our customers and the eyes and ears for our engineers.
- Growth: You will gain deep expertise in the "Modern Data Stack" and the emerging field of Enterprise AI.
- Culture: Join a team of high-performers who value clear communication, technical excellence, and winning together.
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