Brand Coordinator driving sustained and profitable growth across assigned channels for PPG. Designing marketing strategies and managing product portfolios to strengthen brand presence.
About the role
- Onboarding Journey Marketing Manager enhancing customer experiences for Medibank. Designing strategies and delivering programs for onboarding and customer activation.
Responsibilities
- Design strategies and deliver programs that guide customers from signup through to activation
- Map and optimise the onboarding journey across multiple channels
- Build automated and personalised communications across email, in app, SMS, web and frontline channels
- Run experiments and use insights to improve activation and reduce early drop off
- Partner with stakeholders across the business to align messaging, flows and customer experience
- Document frameworks and share best practice across the organisation
Requirements
- Strong experience in customer or lifecycle marketing
- Expertise in digital journey automation
- Ability to work collaboratively in an agile environment
- Excellent stakeholder management and communication skills
- A growth mindset and team player with a passion for continuous improvement
Benefits
- Hybrid working model with flexible arrangements
- Support for wellbeing, collaboration, and high performance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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