Customer Strategy & Operations Manager for a healthcare startup empowering Nurse Practitioners. Guiding onboarding and growth of practices to maximize platform value throughout the customer lifecycle.
About the role
- Senior Director MSAT controlling business and technical processes in Innovative Medicine. Leading efficient and effective execution across teams for success in the healthcare sector.
Responsibilities
- The Senior Director MSAT SO&P is accountable for ideating, shaping, driving and optimizing business and technical processes, with associated tools that are essential to the business strategy execution within the ever-changing business landscape.
- The core of the MSAT SO&P group is focused on ensuring robust process governance, providing a framework for accountability, adherence, and continuous improvement.
- Its team members collaborate with cross-functional teams to ensure alignment with organizational goals and enhance the efficacy of processes to build the required people, process, and systems capabilities.
- This leader brings new perspectives, is a change agent, can create and convey this in an aspirational vision and strategy for MSAT, and implements new ways of working embraced by all in MSAT.
- The SO&P team ideates, develops and deploys capabilities and processes (organizational innovation) to make MSAT more efficient, reliable and cost effective.
- The Senior Director MSAT SO&P drives a culture of agility, innovation, technical excellence, business acumen and harmonized ways of working across MSAT.
- This position has a strong people focus to attract, develop and retain top scientific/technical as well as business talent, and develop leaders and talent in the MSAT SO&P.
- Key SO&P areas are: Business Management, Strategy & Performance, Technical Know How, and Packaging Engineering.
- The leader will communicate performance, progress, challenges, and achievements to stakeholders at all levels, including senior management.
- Identify risks associated and develop proactive mitigation strategies.
Requirements
- Minimum of a Bachelor's/University or equivalent degree required; MSC/MBA preferred
- Minimum of 12-15 years of related experience of which 5-10 years in a technical / manufacturing or support environment, including experience of working with or within technical teams
- Demonstrated senior level management overseeing teams across geographic regions
- Strong business acumen, results oriented, finance/budget understanding and a broader experience in addition to technical / scientific experience
- Comprehensive knowledge of end-to-end supply chain
- Demonstrated competency in developing and communicating a clear vision and strategy for a large team of professionals within a diverse and multicultural environment
- Demonstrated ability to build and maintain a diverse leadership team and nurture an inclusive culture to realize the MSAT SO&P mission throughout the entire MSAT organization
- Demonstrated ability in working with external partners leveraging & sharing best practices
- Strong Change Leadership – demonstrated change agent
- Requires proficiency in English (written and verbal) to communicate effectively and professionally
Benefits
- Competitive salary
- Opportunities for professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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