Customer Success Analyst ensuring continuous value from financial and technology solutions in São Paulo. Focused on building long - term client relationships and improving customer engagement.
About the role
- Director of Customer Engagement at Johnson & Johnson shaping media data analytics across sectors. Leading comprehensive measurement framework development for business optimization.
Responsibilities
- Bring a deep understanding of the intricacies of media data and analytics for major brands
- Building a comprehensive measurement framework for the J&J sectors: Innovative Medicine, MedTech, and Corporate
- Partner closely with other members of the Insights and Analytics organization as well as other Brand leadership
- Drive a robust, data-driven, and highly strategic approach that identifies key leading and lagging metrics
- Help drive faster decision making, line of sight to impact of execution (content and channel) and investments across all aspects of the customer and patient treatment journey
- Report to the Senior Director of Customer Engagement, Content & Media Excellence
- Define the comprehensive measurement framework and KPIs
- Play a lead role in developing integrated measurement reports to connect execution to impact including measures such as patient conversion, ROI, mROI
- Partner closely with media and creative agencies, the Insights & Analytics organization, and key internal stakeholders including Senior Leadership to develop and align a framework across the enterprise
- Track performance and support faster optimization decisions to improve performance and achieve business goals
Requirements
- BS Degree in Marketing, Business, Analytics, or equivalent experience is required; MBA Preferred
- 10+ years Marketing or Media experience in a professional environment, with experience managing and building teams
- Broad knowledge of the pharmaceutical industry and healthcare environment, specifically with an understanding of healthcare claims data and its application to marketing optimization
- Prior experience in media analytics, healthcare claims data, and HCP data, especially digital media, with an understanding of what type of data should be tapped across different international markets
- Understanding of data-driven media planning and buying approaches
- Expertise in Marketing Mix Modeling (MMM) and econometric techniques to measure and optimize media effectiveness across channels
- Expertise in Analytics/Martech/Business Intelligence platforms or BI software
- Competencies in financial & business acumen, strategic thinking and planning, conflict management, interpersonal skills, change management, delegation, talent coaching and mentoring, negotiation, and influence.
- Experience translating data insights into actionable recommendations for executive decision-making
- Experience with leading agencies, technology companies, or consulting partners in advertising and marketing tech
- Proven ability to work collaboratively across multiple teams
- Exceptional interpersonal skills and mastery of working in a matrixed environment
- Excellent communication skills; can articulate complex concepts to a diverse audience
- Creative, innovative problem solver who leads with insights derived from data
- Executive presence and demonstrated ability to effectively influence and drive alignment and momentum across senior leaders and colleagues at all levels of the organization
- Ability to lead cross-functional and cross-business projects and initiatives, identifying risks and removing roadblocks to enable the teams to achieve successful delivery
- Strong writing, presentation and influencing skills
- Demonstrate ability to thrive under pressure, & take accountability to meet deadlines
- Superior organizational and leadership skills; ability to influence, manage and drive action of the efforts of team members in on-time and accurate execution of deliverables
- Ability to manage and coach direct reports and agile team. Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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