Product Designer managing design systems at Capital One, a leader in banking technology. Combining craft expertise and business understanding to innovate and solve complex problems.
About the role
- Head of UX optimizing member experience across digital platforms at JETSET Pilates. Ensure cohesive customer journey and oversee performance of all digital touchpoints.
Responsibilities
- Map and optimize the full end-to-end member journey
- Identify friction points across booking, onboarding, retention, and communication
- Standardize lifecycle flows across all studios
- Ensure brand consistency across digital and in-studio touchpoints
- Own configuration integrity across all studio sites
- Ensure correct setup of memberships, pricing logic, packages, and booking flows
- Audit compliance and correct misconfigurations
- Maintain data integrity and reporting consistency across locations
- Own CRM architecture and segmentation logic
- Oversee automations, SMS workflows, and mass lead management
- Standardize intro-to-member conversion flows
- Design retention and reactivation programs
- Ensure communications align with operational cadence
- Oversee website UX and booking conversion flows
- Ensure seamless integration between website, CRM, Mindbody, and app
- Identify and resolve user friction impacting conversion
- Lead structured A/B testing across offers, booking flows, and messaging
- Support lifecycle performance dashboards and provide structured insights
Requirements
- Deep working knowledge of Mindbody Online (multi-location oversight required)
- Strong experience with CRM platforms and lifecycle automation
- Familiarity with web functionality, booking UX, and system integrations
- Experience in multi-unit or franchise environments preferred
- Structured, data-driven operator
- High accountability and strong cross-functional communicator
Benefits
- Competitive compensation and performance-based incentives
- 75% contribution to comprehensive individual health plan; plus dental, vision, life, and pet insurance options
- Up to 4% match to 401(k) plan
- Flexible fitness & wellness membership
- Paid time off and company holidays
- A culture that values ownership, accountability, and execution
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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