Strategic Account Manager focused on driving growth in medical imaging and ultrasound. Collaborates closely with account management team to capitalize on untapped resources and enhance client relationships.
About the role
- Partnerships Manager working at iwoca to support and grow relationships with partners driving funding access for SMEs. Focused on optimizing performance and improving user journeys in finance solutions.
Responsibilities
- Performance monitoring: Continuously monitor and analyse application funnel performance, identifying trends, drop-offs, and high-impact optimisation opportunities.
- Identify growth opportunities: Proactively identify and execute scalable growth initiatives across existing partnerships to drive revenue generation.
- Improve customer journeys: Deep-dive into how customers arrive to us through partner platforms to transform user experiences into seamless, high-converting journeys.
- Partner support: Act as the primary point of contact for partners, delivering timely support while driving engagement through the consistent delivery of product insights and development updates.
- Voice of the partner: Collect partner feedback and use this to influence product road map and drive the evolution of our offering.
- Support new partner acquisition: Working with the partner development team to pitch high-value prospects, providing the operational expertise and performance insights to accelerate deal closure.
- Problem solving: Act as the first line of defence when challenges arise with partners by engaging stakeholders and communicating clearly how the problem will be addressed.
- Reporting & invoicing: Lead the invoicing process and performance tracking to ensure partner trust through transparent reporting.
Requirements
- At least 1 year experience working with partners or clients in a similar setting.
- Outstanding communicator, able to inspire a wide range of stakeholders.
- Analytical with the ability to translate data insights into actionable strategies.
- A commercially savvy operator, able to spot growth opportunities where others don’t.
- A positive mindset and eager to learn.
- Educated to degree level or higher.
- Bonus: Experience in fintech, banking, payments or similar industry.
- Bonus: An understanding of API integrations.
Benefits
- Flexible working.
- Medical insurance from Vitality, including discounted gym membership.
- A private GP service (separate from Vitality) for you, your partner, and your dependents.
- 25 days’ holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave.
- A one-month, fully paid sabbatical after four years.
- Instant access to emotional and mental health support.
- 3% Pension contributions and share options.
- Generous parental leave and a nursery tax benefit scheme to help you save money.
- Cycle-to-work scheme and electric car scheme.
- Two company retreats a year, we’ve been to France, Italy, Spain, and further afield.
- A learning and development budget for everyone.
- Company-wide talks with internal and external speakers.
- Access to learning platforms like Treehouse.
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