Product Designer managing design systems at Capital One, a leader in banking technology. Combining craft expertise and business understanding to innovate and solve complex problems.
About the role
- Lead user experience design for ITRS's observability platform used by enterprise-level clients. Deliver enterprise-grade solutions focusing on analytics, real-time insights, and operational efficiency.
Responsibilities
- Lead user research, usability testing, and workflow discovery across dashboards, alerting, diagnostics, and AI-driven insights.
- Design data-rich, scalable interfaces optimized for complex multi-environment deployments.
- Create visualizations and workflows that unify metrics, logs, traces, and topology into a consolidated enterprise view.
- Improve real-time alerting UX to support enterprise triage, cross-site incident correlation, and rapid response.
- Develop interaction models for agentic AI within an enterprise operations context.
- Deliver wireframes, prototypes, and final designs aligned with cross-product coherence and enterprise-grade expectations.
- Partner with PM and engineering to ensure quality implementation across distributed product squads.
- Enhance accessibility, clarity, and workflow efficiency across all observability initiatives.
Requirements
- A strong SaaS portfolio with case studies that show the problem, process, final design, business impact, and refined UI craft.
- Deep experience in data analytics and visualisation. You lead users to insight with clear information design.
- 5+ years in product design or UX for SaaS or Fintech products. B2B or product-led experience is a bonus.
- Expert Figma skills and design-system experience. You know components, variants, and Auto Layout.
- Comfortable with user research. Interviews, task analysis, and usability testing.
- Excellent interaction and visual design. You sweat the details and ship interfaces that feel effortless.
- Clear communicator who explains decisions and handles trade-offs well.
- Someone applying for this role would benefit from experience in monitoring or observability, dashboards for expert users, and basic front-end or prototyping skills.
Benefits
- Health Insurance, Vision Plan, and Dental Cover for you and your dependants
- HSA & FSA
- Employee Assistance Programme
- Health Advocate, Talk Space, One Medical, Teladoc
- 401(k)
- Commuter benefits
- Remote Hybrid Working
- Enhanced Parental Leave
- Life and AD&D Insurance
- 20 Days Holiday + Public Holidays + 3 days paid volunteering leave
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
- Health Insurance and Dental Health Cover for you and your dependants
- Employee Assistance Programme
- Pension
- Flexible Hybrid Working
- Enhanced Parental Leave
- Travel Insurance
- Life Assurance
- Income Protection
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
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