Enterprise Architect leading the architectural function for assessment technology at AQA. Defining and governing architecture standards that underpins national assessment products and services while driving transformation.
About the role
- Customer Support Specialist providing technical assistance to Italian and other customers. Engage in incident management and user administration in a dynamic IT environment.
Responsibilities
- Being the single main point of contact for the Italian Support
- Providing technical support mainly to Italian customers in modern IT environment, but also to other international customers in English
- Acting as single point of contact for incoming incidents and service requests ranging from Windows issues and network printers to application support and user administration.
- Most common issue are dysfunctional tills in the shops of our customers.
- At the beginning working at standard working hours (8:00 to 16:30), but soon you start in 2 shifts work schedule including morning, afternoon and weekend shifts (no night shifts)
Requirements
- Mandatory written and verbal communication skills on the minimum level B2 English + Italian, other additional languages are a plus
- Experience in Customer Service in general would be an advantage, but is not a must
- General knowledge and interest in Windows 7, 10, 11
- General knowledge of Office 365 (Outlook, Excel, Word), Active Directory, Microsoft 365, Entra ID is an advantage
- Willingness to learn about IT technologies
- Problem solving and troubleshooting skills
- Analytical skills to identify root cause of the issue
- Ready to take responsibility for critical tasks
- Ability to collaborate in virtual teams
Benefits
- Competitive holiday allowance: 5 weeks of holidays and 5 sick days per year.
- Flexible working hours.
- Hybrid working model.
- Monthly pension insurance contribution of 3% of gross pay.
- Meal vouchers fully covered by the employer (CZK 110 per voucher).
- Cafeteria flexible spending account with an annual contribution of CZK 18,000.
- Language lessons in Czech, Danish and English funded by the company.
- Company-provided Lenovo laptop and iPhone with unlimited data.
- Option to secure a Multisport card.
- Referral bonus for recommending a new colleague CZK 50,000.
- Annual flu vaccination for free.
- Company assistance with TAX authorities, when needed.
- Opportunities for professional and personal growth.
- Social events like company parties, regular company bars during the year.
- Weekly breakfast.
- A brand new office with a beautiful view, own terrace, delicious coffee, tea, soft drinks, stand-up desks, and a relaxation zone.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Vice President overseeing Corporate Bank's credit portfolio at Wells Fargo, managing risk limits and regulatory reporting while collaborating with internal stakeholders.
Help Desk Agent providing users with a single point of contact for technological services. Responsible for resolving queries and ensuring customer satisfaction with incident management.
Junior IT Administrator assisting in the IT landscape at RR Software GmbH for educational solutions. Engaging in system and software management while collaborating with experienced colleagues.
1st Level IT Support Representative providing software support for educational software company. Responsible for handling customer inquiries and ensuring satisfaction during service hours.
Senior Architect driving corporate architectural projects at Itaú bank. Collaborating with internal teams and stakeholders while ensuring quality and effectiveness in project delivery.
IT Support Specialist ensuring technology systems function and assisting users with issues. Installing software and preparing hardware for employees in a corporate environment.
IT Support role at wunderow IT GmbH providing customer IT support and collaborating on IT projects. Working with modern technologies to enhance customer IT environments.
IT professional providing executive support for the Community Preservation Corporation's leadership team. Delivering comprehensive technology support in a hybrid work environment between office and remote.
Helpdesk Specialist providing Tier - 1 user support in the DMV Metro Area for U.S. Federal client. Requires hybrid schedule and experience in Help Desk environments.