Technical Support Engineer providing first - line technical support for a fintech app. Managing internal access management and hardware assets in a hybrid work environment.
About the role
- Team lead for technical support and product management at ISGUS in Germany. Leading a team while optimizing product quality and internal communication.
Responsibilities
- Lead and develop subordinate employees
- Contribute to market monitoring and analysis of market requirements
- Optimize internal communication
- Responsible for shaping our software products
- Ensure continuous improvement of product quality and coordinate release planning
- Manage approvals/releases of hardware and software
- Responsible for preparing and implementing sales support measures
- Support and assist dealers and end customers with ISGUS pilot projects
- Coordinate the organization of the hotline and ensure on-call availability
- Strengthen the service-oriented mindset within the department
- Responsible for the quality of in-house training
Requirements
- Degree in IT or a comparable qualification
- Ideally several years of experience in a similar position
- Strong coaching and mentoring skills
- Empathy and social intelligence
- High level of service orientation
- Excellent communication skills with persuasive ability
- Very good analytical skills combined with a solution-oriented approach
- Independent and structured working style with a high degree of personal responsibility
- Willingness to travel as required to resolve project issues
- Good command of English is an advantage
Benefits
- You will work in an attractive environment with a technically advanced product portfolio, customer-specific solutions and excellent product quality
- Individual entry and development opportunities
- Open communication
- Flat hierarchies
- Performance-oriented, dynamic corporate culture
- Flexible working hours
- Company bicycle leasing (JobRad)
- Preventive health programs
- Company pension scheme options
- Profit-sharing
- Additional attractive benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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