IT Support Analyst IV managing technology interruptions and support for North American Contact Center. Collaborating with technology partners and providing clear communication on issues and resolutions.
About the role
- IT Support Technician providing on-site user assistance at Minsait. Responsibilities include hardware support, network configuration, and systems installation.
Responsibilities
- Provide on-site user support for IT-related issues.
- Perform preventive and corrective maintenance on desktop and laptop hardware.
- Provide basic support for data and voice network infrastructure.
- Configure Microsoft networks and network devices.
- Install, configure, and update operating systems and corporate software.
- Assist in identifying and resolving network connectivity issues (Wi-Fi and wired).
- Help configure and test equipment such as switches, routers, and access points.
- Log service requests in the ticketing system and follow up until resolution.
- Follow internal procedures and help maintain the IT inventory.
Requirements
- Completed technical or higher education, recognized by MEC/SISTEC, in Computer Science, Electronics, Electrotechnics, or related technological fields.
- Knowledge of desktop and laptop hardware.
- Basic knowledge of data and voice network infrastructure.
- Understanding of Microsoft network configuration and network device setup.
- Ability to install and configure operating systems and software.
Benefits
- Company-subsidized Health Plan for the employee.
- Option to include dependents in the Health Plan with payroll deduction.
- Dental assistance (optional).
- Option to include dependents in the Dental Plan with payroll deduction.
- Meal allowance or food voucher.
- Transportation voucher (optional).
- Impact & Care - Personal Guidance Program offering emotional support and confidential counseling in psychological, legal, financial, social and pet-related matters at no cost for the employee and legal dependents.
- Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$ 29.90, deducted from payroll).
- Option to include dependents on Gympass - Wellhub (up to 3 dependents - paid via credit card).
- Access to Udemy through our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for the employee and dependents.
- Discount agreements with educational institutions (undergraduate and postgraduate) and language schools/certification bodies.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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