Software Technical Support Engineer for Luciq, aiding customers in product understanding and technical troubleshooting. Focused on customer experience and cross - functional collaboration.
About the role
- IT Support Technician providing user support and hardware maintenance for Minsait. Engaging in configuration and troubleshooting of data networks in a collaborative environment.
Responsibilities
- Provide on-site user support for IT-related issues.
- Perform preventive and corrective maintenance on desktop and laptop hardware.
- Provide basic support for data and voice network infrastructure.
- Configure Microsoft networks and network devices.
- Install, configure, and update operating systems and corporate software.
- Assist in identifying and resolving network connectivity issues (Wi-Fi and wired).
- Assist with configuration and testing of equipment such as switches, routers, and access points.
- Log tickets in the service desk system and follow up until resolution.
- Follow internal procedures and help maintain the IT inventory.
Requirements
- Completed technical or higher education recognized by MEC/SISTEC in Computer Science/Information Technology, Electronics, Electrical Engineering, or related technical fields.
- Knowledge of desktop and laptop hardware.
- Basic knowledge of data and voice network infrastructure.
- Familiarity with Microsoft network configuration and network devices.
- Ability to install and configure operating systems and software.
- Valid Category B driver's license.
Benefits
- Company-subsidized health insurance for the employee.
- Option to include dependents on the health plan with payroll deduction.
- Optional dental coverage.
- Option to include dependents in the dental plan with payroll deduction.
- Meal allowance or food voucher.
- Transportation allowance (optional).
- Impact & Care - Personal Guidance Program providing confidential emotional and counseling support in psychological, legal, financial, social, and pet-related areas at no cost for the employee and eligible dependents.
- Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$29.90, deducted via payroll).
- Option to include up to 3 dependents on Gympass - Wellhub (paid via credit card).
- Access to Udemy through our intranet.
- Partnerships with major consumer brands.
- Membership agreement with SESC for employee and dependents.
- Discount agreements with educational institutions (undergraduate and postgraduate) and language schools/certification providers.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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