Account Manager role at Peoples Post focusing on client satisfaction and revenue growth. Responsibilities include onboarding, performance analysis, and strategic client communication.
About the role
- Key Account Manager responsible for managing client relationships and maximizing value from IQVIA services. Involved in client satisfaction, performance monitoring, and business development.
Responsibilities
- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
- Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
- Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
- Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
- Monitors performance against existing service agreements and ensures client’s obligations are met.
- Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
- May conduct product/services and process training for clients and other employees.
- May conduct service meetings at client sites.
- Represents IQVIA on external client projects.
- May mentor and lead other client service reps and represent the manager in their absence.
Requirements
- Bachelor's Degree Req
- Four (4) years of related work experience Req
- One (1) to two (2) years experience as an IQVIA Client Service Representative Req
- Broad knowledge of the concepts, practices and procedures of the client service representative field Req
- Broad knowledge of IQVIA products and the Pharmaceutical industry Req
- Meeting facilitation, presentation and training experience Req
- Proficiency in PC applications, such as Excel
- Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
- Demonstrated problem solving, analytical and strong customer service skills
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Ability to travel to clients and IQVIA offices as appropriate
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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