Inbound Call Center Consultant at A2A Energia, providing customer care and commercial solutions in Milan. Engaging in customer inquiries related to energy billing and services.
About the role
- Betreuung von Kundenanfragen im Gesundheitswesen bei IQVIA. Entgegennahme von Anfragen zu Krankenkassenabrechnungen und intensive Recherche zu Anliegen.
Responsibilities
- Professional support for a defined customer base in the healthcare sector
- Handling incoming phone and written inquiries regarding health insurance billing
- Qualified, customer-focused and timely processing
- In-depth research using various software solutions
- Use of a ticketing system for internal communication
- Processing of department-internal mail
- Input of experience and ideas to improve customer service
Requirements
- Completed vocational training or initial professional experience in telephone and written customer support
- Enjoys phone communication and advising customers
- Strong service and customer orientation
- Confident PC skills and proficient with common MS Office products
- Strong team player
- Focused and self-directed working style
Benefits
- Family-friendly scheduling
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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