ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- Customer Success Specialist ensuring structured onboarding for new clients at Invenzi. Focusing on customer experience in access control and management solutions with technology integration.
Responsibilities
- Lead the onboarding process for new clients, ensuring alignment of scope, timelines, and expectations;
- Organize and track implementation schedules;
- Conduct kickoff and alignment meetings with clients;
- Guide clients on platform configuration, usage, and initial best practices;
- Coordinate technical steps with involved internal teams;
- Monitor deadlines and ensure implementation proceeds as planned;
- Record information and keep systems updated with implementation data;
- Identify risks or potential delays and act preventively;
- Ensure the client is ready to use the solution before transitioning to ongoing support;
- Collect initial feedback on the onboarding experience.
Requirements
- Previous experience in customer support, Customer Success, implementation, or project roles;
- Experience conducting meetings and tracking requests;
- Strong organizational skills and deadline management;
- Basic knowledge of CRM or task management tools;
- Interest in technology and digital solutions.
Benefits
- Medical insurance
- Flexible working hours
- Career development plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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