Customer Care Specialist assisting diverse clients with Skello software support and solutions. Ensuring customer satisfaction through excellent service and team collaboration in the Spanish market.
About the role
- Senior Customer Care Consultant enhancing customer trip experiences at Intrepid Travel. Leading investigations and resolving complex issues to support customers during trips.
Responsibilities
- Leading investigations into trip feedback
- Resolving complex complaints and escalations
- Supporting customers through sensitive and high-pressure situations
- Managing post-trip concerns
- Responding quickly and efficiently during critical incidents
- Collaborating closely with our Global Customer Care team
Requirements
- At least 4 years experience in a dynamic, customer facing role
- At least 2+ years experience in complaint and complex case management
- Ability to handle a high pressure environment, whilst providing direction and decision making
- High emotional intelligence
- Excellent communication skills with the ability to cultivate internal and external relationships
Benefits
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care role providing support and guidance for clients using Skello's SaaS product. Collaborating with various teams to improve customer satisfaction and product experience.
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