Sales Associate providing a unique customer experience at Anthropologie. Engaging customers and supporting store sales through personalized service and product knowledge.
About the role
- Sales Support Specialist coordinating spare parts processes and technical inquiries for international locations. Engaging in SAP order processing and managing deliveries and claims in a hybrid role.
Responsibilities
- Support for our international locations regarding spare parts processes and technical inquiries: recording quotes and orders for intercompany transactions in SAP
- Deadline tracking and coordination with relevant interfaces (external warehouse, purchasing, technical support, production units)
- Identification of spare parts using spare parts lists, technical documentation and order-related BOMs
- Organization and coordination of international shipments and collections as well as assistance with shipment tracking
- Preparation of pro forma invoices for export shipments
- Creation of credit notes and invoices
- Processing of spare parts complaints
- Returns management including related credit notes
- Technical elaboration and price determination for spare parts and spare parts packages
- Maintenance of spare parts lists for legacy equipment
- Support for proactive sales activities
Requirements
- Completed commercial training or technical training with basic commercial knowledge
- Experience in international order processing
- Basic knowledge of export procedures
- Professional experience with a CRM/ticketing system is desirable
- Proficient MS Office skills and ideally experience with SAP S/4
- Structured, independent working style with a confident external presence
- Strong service and customer orientation as well as team skills
- Excellent communication skills in German and English (spoken and written)
Benefits
- Employer contribution to company pension scheme
- Employee savings plan contributions
- Collective-agreement bonus payments
- Additional holiday pay according to the company collective agreement (IG Metall precision engineering)
- High flexibility (flexitime)
- Possibility to work remotely (mobile office)
- 30 days of vacation per year
- Open and values-driven company culture
- Well-equipped and ergonomic workstation
- Central onboarding event in Baal
- Access to exclusive, monthly rotating employee offers in areas such as food, fashion and technology
- Preventive health courses, lectures and a cooperation with Urban Sports Club
- Subsidized lunch (Freshtaste program)
- Free water and hot beverages
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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