Managing CRM platforms and proposing customer - focused strategies for projects at Mercantil. Collaborating with teams for implementation and enhancements in a dynamic banking environment.
About the role
- Customer Success Representative at Integrity360 handling client communications and technical service in cybersecurity. Managing relationships and providing insights on service performance with a focus on operational improvements.
Responsibilities
- Serve as the primary point of contact for MDR (and other) clients, managing both the relationship and day-to-day service interactions
- Compile and present monthly service and incident reports, supporting metrics with contextual insight
- Understand and explain alerts, patterns, or anomalies raised by the MDR service
- For complex technical issues, you will work with internal cybersecurity specialists
- Facilitate service reviews and improvement discussions
- Coordinate cross-functional communication between the client and our internal teams
- Log, track, and follow up on technical and service tasks to ensure closure and satisfaction
- Occasionally attend on-site meetings and build relationships with technical and leadership stakeholders
Requirements
- 3–5 years of professional IT experience
- Relevant IT certifications (e.g., CompTIA Network+, Security+, Microsoft, Cisco) strongly preferred
- Exposure to or interest in cybersecurity standards and frameworks (e.g., ISO 27001, NIST, CIS)
- Tertiary education in Information Technology or related field advantageous
- Experience communicating with technical and business stakeholders, especially in risk, operations, or information security contexts
- Proven ability to prioritize, escalate, and follow through on technical and service issues
- Experience working in fast-paced, client-facing roles with tight turnaround expectations
Benefits
- Learning and development opportunities
- Dynamic culture centered on innovation and collaboration
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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