Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Desktop Support Specialist providing IT support for inMusic, across local and remote users. Responsibilities include configuring computers and troubleshooting hardware and software issues.
Responsibilities
- Configure and maintain access to servers to continue to provide the users with the needed resources
- Setup and maintain users computers
- Quickly resolve users problems quickly and efficiently
- Maintain physical network, wired and wireless network
- Work with Network Engineers to maintain and repair network to limit downtime for the users
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Set up workstations with computers and necessary peripheral devices
- Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality, install and configure appropriate software and functions according to specifications
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Provide maintenance to local printers and MFPs
- Configure and maintain IP phones
- Onboard and Offboard company users
- Setup and configure of Users in Active Directory and O365
- Provision and de-provision user accounts
Requirements
- High School Diploma
- 1+ years of equivalent work experience
- MS Suite, Windows, MS O364
- Preferred Technical Experiences: TCP/IP, PBX Phone Systems, Active Directory
Benefits
- Generous Holiday Time
- Medical, Vision, and Dental Benefits within first 30 days
- Retirement Plans with Company Match
- Employee Discount on inMusic products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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