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About the role
- Key Account Manager managing customer relationships and negotiations for Ingredion in the dairy market. Focused on profit growth and client satisfaction in a hybrid work environment.
Responsibilities
- Develop, implement, and execute strategic account plans to meet budget for profit (net sales and margin contribution) and volume objectives as part of the overall sales plan.
- Ensure compliance with all work processes in accordance with Ingredion’s safety policies, procedures, and culture, including but not limited customer on-site visits
- Coordinate Key Account negotiations in a collaborative, productive manner to ensure regional buy-in and overall success to the global business.
- Analyze account data and provide insights to key stakeholders, including account budgets, pricing input, and improving cost effectiveness.
- Build and enhance long-term relationships with selected accounts by establishing business relationships with key decision makers and influencers in multiple disciplines (i.e. R&D, Marketing, Purchasing) at the customer and at various levels.
- Pipeline management to accelerate the growth of Specialties while protecting core business.
- Coordinate and lead cross-functional team efforts, in a collaborative, highly communicative manner to ensure account awareness, market knowledge and achievement of account profit and volume objectives.
- Drive growth through prospecting, collaborative visits, presentations, research and senior management contacts.
- Monitors, trains, and provides consistent and ongoing day-to-day performance feedback to sales professionals.
- Advise appropriate Ingredion departments (e.g. Supply Chain, Manufacturing, Customer Service, etc.) about customer problems.
- Facilitate resolution of customer problems with support of appropriate internal departments.
Requirements
- Experience in business analysis and commercial strategies
- Formal and informal mexican dairy market knowledge
- Good project management skills and business fundamentals
- Excellent communication and negotiation skills
- Experience in global negotiations
- Chemical, Industrial or Food Engineer or related career
- MBA or related Master Degree desired
- Advanced Business English skills are a must
- DATA ANALYSIS AND PBI KNOWLEDGE REQUIRED
- Competence in developing and delivering compelling presentations
- 3+ years in sales developing new business
- 4-5+ years in B2B experience industries
- Good project management skills and business fundamentals
- Customer service / sap knowledge is desirable
- Knowledge in food ingredients related to dairy and bakery categories
- CRM knowledge (SFDC)
- Forecasting experience
- Excellent communication and negotiation skills
- Experience managing global accounts
- Experience in formal and informal Dairy market
- Ownership and self-management
- Travel required inside Mexico
- Flexible schedule
- Highly focused in achieved goals.
Benefits
- Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
- Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, legal and emotional well-being
- Flexible Work Arrangements – We value flexibility to support you both professionally and personally
- Career Growth – Learning, training, and development opportunities, including tuition reimbursement
- Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
- Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel
- Saving Funds – Supporting employees with strategic savings plans, where the company matches a portion of their savings.
- Profit Sharing – Rewarding all employees for their contributions by sharing a portion of the company's profits.
Job title
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