Support Engineer Microsoft managing and improving Windows client infrastructure for a leading IT service provider in Europe.
About the role
- Azure Technical Support Manager leading a team of cloud engineers focused on troubleshooting Azure issues. Managing operational excellence and driving support strategies in a hybrid work setting.
Responsibilities
- Mentor and manage a team of cloud engineers, support specialists, and Azure support engineers
- Define and monitor KPIs such as MTTR, ticket volume, and CSAT
- Drive automation of diagnostics and resolution workflows using Azure-native tools
- Lead a team that troubleshoots and resolves Azure-related incidents, outages, and performance issues
- Serve as escalation point for high-impact customer Azure issues across networking, storage, compute, and identity
- Present weekly insights, trends, and recommendations to leadership
Requirements
- High school diploma (or equivalent) required. Secondary degree preferred.
- 5+ years of experience in cloud engineering or technical support, with a focus on Azure
- 3+ years in a management role
- Azure certification
- Strong troubleshooting skills across Azure services (VMs, Networking, Storage, Identity, etc.)
- Proficiency in Azure CLI, PowerShell, and diagnostic tools (e.g., Azure Monitor, Log Analytics)
- Experience managing technical teams and driving operational excellence
- Azure certifications (e.g., AZ-104, AZ-305, AZ-500) strongly preferred
- Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases
- Flexibility working some weekends and later hours to help fulfill a 24x7 business
Benefits
- healthcare benefits
- paid time off
- parental leave
- 401(k) plan and company match
- short-term and long-term disability coverage
- basic life insurance
- wellbeing benefits
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