Operations & Monitoring Engineer for BearingPoint Products in a hybrid role. Responsible for monitoring SAP BTP applications and providing technical support in Romania.
About the role
- IaaS Administration role enhancing partner success at Ingram Micro, a global technology leader. Collaborating on cloud growth efforts and providing essential operational support for partners.
Responsibilities
- Enable IaaS partner growth with training, best practices, and hands‑on guidance across systems and processes.
- Execute daily operational tasks to onboard partners to the AWS Distribution Program —driving compliance, discovery, and smooth onboarding/offboarding of AWS accounts.
- Configure and support partner usage of CloudCheckr; troubleshoot consumption and reporting issues; deliver training on CloudCheckr and DCI (DoiT Cloud Intelligence); support Billing Transfer processes.
- Build deep expertise in DCI and support partners in adoption and day‑to‑day use.
- Lead and support migrations from CloudCheckr to DCI, ensuring continuity and data accuracy.
- Serve as a partner‑facing point of contact for AWS billing inquiries, including discounts and end‑user reporting.
- Process and update customer transactions; proactively track account status and coordinate with back‑office teams to resolve issues quickly.
- Identify and implement process improvements that enhance partner experience and internal efficiency.
Requirements
- 5+ years in customer service, support, or operations/management roles with a passion for partner success.
- Excellent verbal and written communication in English; other European languages (e.g., French, Spanish, Italian, German) are a plus.
- Strong organization, planning, and time management skills to thrive in a fast‑paced environment.
- Demonstrated ability to research, problem‑solve, and communicate clearly —even when the answer is “it depends.”
- Proficiency with Excel, Word, Outlook and comfort navigating multiple systems.
- Familiarity with cloud computing (IaaS) and major vendors—especially AWS.
- Experience creating documentation, guides, or instructional processes that make complex topics simple.
- Undergraduate degree and/or a proven track record of delivering exceptional customer experiences; ability to build strong relationships with cloud sales and cross‑functional teams. (Bonus: willingness to obtain AWS Certified Cloud Practitioner in role.)
Benefits
- Career development through learning programs, certifications, mentorship, and meaningful stretch opportunities.
- Global scale and mobility—work across regions, teams, and technologies.
- An inclusive culture where diverse perspectives are celebrated and everyone can do their best work.
- Innovation in action —solve real customer problems with the backing of a world‑class platform and ecosystem.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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