Senior Associate managing operations and project workstreams at Nuveen. Collaborating across teams to enhance business growth and operational efficiency in asset management.
About the role
- Consultant advising clients on designing and operating modern IT and Digital models. Leading teams in AI adoption, cloud transformation, and complex service ecosystems.
Responsibilities
- Advise clients on designing, evolving, and operating modern IT and Digital operating models in response to AI adoption, cloud transformation, cyber resilience, and complex service ecosystems.
- Lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design.
- Define roles, decision rights, governance, service accountability, and performance metrics for transitioning towards AI-enabled and agent-supported operating environments.
- Lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes.
- Ensure effective integration into existing service delivery environments.
- Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations.
- Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies.
- Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments.
- Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks.
- Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities.
- Develop practical, execution-ready transformation roadmaps.
- Contribute to and lead the development of consulting offerings and thought leadership.
- Govern and manage the execution of operating model and service management transformations.
- Establish performance metrics and success measures to drive continuous improvement.
- Work confidently across Agile, product-centric, and traditional SDLC delivery models.
- Lead senior client conversations and articulate the value of IT and Digital Operations to the business.
Requirements
- Bachelor’s degree from an accredited university
- ITSM certification (e.g. ITIL) or equivalent practical experience
- 8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
- Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
- Strong stakeholder management and executive-level communication skills
- Proven leadership experience managing high-performing, multidisciplinary teams
- **Preferred / Desirable Experience**
- MBA or Master’s degree
- Experience delivering AI-enabled or AI-ready operating models, including AI rollout, adoption, or governance
- Demonstrable experience across both Operating Model Design (TOM) and SIAM
- Exposure to M&A scenarios, including post-merger integration, carve-outs, service separation, or Day-1/Day-2 operating model design
- Experience in large, complex, multi-vendor IT environments
- Strong understanding of cloud platforms, network services, sourcing, and service delivery operations
- Expertise in ITSM and Operating Model governance
Benefits
- Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.
- Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations. We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.
- We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.
- As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations.
- You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.
- This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Regional Field Operations Manager leading operational success for 2 - 5 dental offices in New York Metro Area. Driving team performance and patient care while ensuring operational efficiency.
Medical Science Liaison enhancing engagement with key medical experts in neuroscience. Fostering relationships and delivering medical insights for Biogen's therapies in a strategic role.
Cloud Platform Operations Analyst assisting in managing cloud platforms and automated solutions. Supporting networking and security tasks while collaborating with senior members on migration projects.
Sales Support Specialist entering contracts and managing documentation for sales processes. Collaborating with clients and teams to ensure efficient operations in the payments industry.
Operations Specialist driving retail excellence across markets for Acosta Group. Ensuring compliance and productivity while delivering seamless customer experiences.
Air Freight Operations Coordinator supporting Import Air at Toll Group. Focuses on accurate documentation, coordination, and regulatory adherence for efficient service delivery.
Director of Development Operations driving restaurant and hotel development for The Indigo Road Hospitality Group. Leading projects, budgets, and cross - functional partnerships with a focus on hospitality standards.
Operations Team Leader supporting NHS shift bookings and managing healthcare worker relationships. Leading a cohesive team for clinical operations at Xyla Healthcare Services.
Head of Operations Strategy overseeing scalable operations for Voi in UK & Ireland. Defining operational models and driving performance alignment across local markets and central functions.