Hybrid Technical Presales Consultant – m/f/d

at infinit.cx

• Job title: Technical Presales Consultant – m/f/d
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud
• Location requirements: Hybrid, Germany

About the role

• Technical Presales Consultant developing scalable Customer-Experience architectures for enterprise clients by collaborating with sales and technology teams. Responsible for project phases from concept to execution.

Responsibilities

• You design smart, scalable customer experience architectures — technically sound, conceptually well thought-out, and delivering real added value.
• You support our sales teams in early project phases, deliver compelling demos and presentations, and advise clients on technologies, trends, and products.
• You support tender/RFP processes, estimate efforts, create technical concepts, and contribute to proposal preparation.
• You contribute your own ideas, evaluate new tools, and actively help further develop our product portfolio together with the team.
• You support internal trainings, knowledge sharing, and the enablement of sales and delivery teams.

Requirements

• Experience designing customer service or CX solutions
• Technical understanding of software development, system integration, or cloud architectures
• Knowledge of project management, presales, or tender/proposal processes
• Enthusiasm for digital customer touchpoints (chat, messengers, bots, etc.)
• Ideally experience with Genesys Cloud, Sprinklr, or comparable platforms
• Strong communication skills, presentation ability, and a confident demeanor
• Excellent written and spoken German and English
• Independent, structured working style and a willingness to take on responsibility

Benefits

• A diverse mix — we employ colleagues from 18+ countries.
• Intensive, structured onboarding with mentoring and a newcomer event.
• Continuous investment in external and internal training.
• Team Apple or Android? — You have the free choice and work with the IT equipment that suits you best!
• Offices with excellent transport links.
• Free beverages in the office — also for relaxed get-togethers after work.
• Internal benefit: We're always looking for new colleagues. Employee referrals are rewarded with an attractive bonus.
• Get-togethers & team spirit — we like to come together, not just for the Christmas party!
• Subsidies for your company pension plan, sports activities, a company bike, or a Deutschland-Ticket.