ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- Customer Success Pleno managing project activities in a technology-focused startup. Engaging teams and stakeholders to ensure project goals are met in São Paulo, Brazil.
Responsibilities
- Plan and coordinate all activities related to projects, ensuring objectives are met within established timelines and budgets.
- Develop and maintain detailed project schedules, monitoring progress and adjusting as needed.
- Identify, assess and mitigate risks that may affect project execution.
- Collaborate with stakeholders to define project scope, goals and deliverables.
- Ensure that all scope changes are documented and approved.
- Prepare and present project status reports.
- Facilitate project meetings, including kickoff, status and closing meetings.
Requirements
- Experience in Project Management or Customer Success.
- Strong knowledge of project management methodologies (e.g., PMBOK, Agile, Scrum).
- Proficiency with project management tools (e.g., Trello, Asana).
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Benefits
- Benefit (iFood Benefits Card): R$ 920.00 per month
- Access to physical and mental health programs through partners, including gym network membership and telehealth services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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