Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
About the role
- Customer Care Support Agent assisting patients via phone or digital channels about their healthcare bills in English and Spanish. Collaborating with a dedicated team in a hybrid environment.
Responsibilities
- Assisting patients who contact us via phone or digital channels with questions about their healthcare bills in both English and Spanish
- Collaborating with a dedicated team of driven individuals within the Patient Billing Support department
- Providing accurate and professional responses to incoming phone calls or support tickets
- Maintaining organization and promptly addressing all patient inquiries
- Collaborating closely with billing customers to ensure patient profiles are updated accurately
- Identifying customer question trends for potential automation opportunities
- Thinking about product capabilities and customer needs to contribute to product development
- Engaging with the product/engineering team to explore new approaches and workflows
Requirements
- Enjoy interacting with people and possess excellent written and verbal communication skills (English)
- Have 2-3 years of experience in customer support
- Experience in providing empathic support to customers
- Possess knowledge of US health insurance
- Be prepared to assist team members during periods of high call volume
- Demonstrate curiosity and a willingness to learn about the product, industry, competitors, medical terminology, etc.
- Bring forward new and creative ideas
- Be fluent in English (both verbal and written)
- Resumé/application materials must be submitted in English, as this is the primary language used for all internal and external communication
- Bachelor’s Degree preferred
Benefits
- About:
- Inbox Health is on a mission to reinvent how patients pay for healthcare. We're working to turn a frustrating and opaque process into an intelligent, personalized experience. We strive every day to create a better model for healthcare billing for all of us. We believe third party medical billers are an important backbone of the US healthcare industry and one that can help spur a better, fairer healthcare economy. We have chosen to focus our innovation on the needs of these billers to help bring about change across the tens of thousands of independent practitioners they serve.
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