Application Support Analyst providing support for American Pacific Mortgage's software applications. Ensuring operational efficiency by tracking and resolving end - user issues effectively.
IS
Hybrid Technical Support, Data & Render Operator
Posted 3 months ago
About the role
- Technical Support role in a renowned VFX studio maintaining data and render operations. Entry-level position managing system performance and assisting production teams.
Responsibilities
- Monitor and maintain the render farm by prioritizing jobs as requested by production.
- Monitor the studio ticketing system and overall health of the render & storage resources.
- Manage studio resources, including disk space and render farm utilization.
- Upload and download digital data to/from clients using a variety of secure data transfer methodologies.
- Troubleshoot and correct failing tasks.
- Perform backups and restores; maintain tape library and database; update online database.
- Assist in writing tools and the maintenance of the operations manual and procedures; make recommendations and enhance procedures to increase productivity, organization and efficiency.
- Shift work which includes nights and some weekends.
Requirements
- Knowledge of Linux (proficiency with basic command line tools)
- Knowledge of networked/distributed computing concepts
- Knowledge of the film industry and related processes
- Interest in visual effects pipelines including: Interest in renderfarms and farm management (eg. Tractor)
- Interest in visual effects software packages (Maya, Arnold, Nuke etc.)
- Interest in high-end / high capacity storage systems
- Interest in production tracking systems (Shotgrid)
- Entry level scripting language experience is a plus (eg. Python).
Benefits
- Extended healthcare from day 1, premiums 100% covered by Image Engine
- Up to 8 paid Health and Wellness days per year.
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