Senior Business Advisor in Operational Excellence focusing on process improvement and efficiency in Claims. Collaborating with global teams to enhance customer service and deliver innovative solutions.
About the role
- Privacy Operations Manager supporting the operational heartbeat of IHG Hotels & Resorts' global privacy programme. Collaborate on privacy tasks and ensure smooth compliance operations.
Responsibilities
- ensure our privacy operations run smoothly and consistently, supporting core processes and helping teams navigate compliance with confidence
- collaborate cross-functionally on a variety of privacy tasks, projects and initiatives
- maintain and update Records of Processing Activities (ROPAs) and other key inventories
- guide business process owners through ROPA assessments
- work with Privacy Legal to resolve identified risks
- monitor progress of privacy assessments and provide operational support
- track and manage actions following Privacy Impact Assessments (PIAs)
- coordinate the Regulatory Development process, including meetings and action tracking
- monitor compliance with internal privacy policies
- support monthly and quarterly reporting on privacy metrics
- conduct privacy related research and contribute to short-term operational projects related research and contribute to short-term operational projects
- prepare weekly, monthly and workstream specific operational reports
- support upkeep of the OneTrust platform to ensure data accuracy
- contribute to ongoing privacy operations projects
Requirements
- Experience working in Privacy Operations (experience with OneTrust would be great!)
- Strong stakeholder management and the ability to build trusted relationships
- A proactive and solutions focused approach focused approach
- Excellent organisational skills, attention to detail, and confidence managing multiple workstreams
- Curiosity, accountability, and a genuine interest in privacy operations
Benefits
- impressive room discounts across our many properties
- recharge days and volunteering days throughout the year
- support for wellbeing in your health, lifestyle, and workplace
- unique and inclusive culture where there is always Room for You to belong, grow and make a difference
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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