Counter Sales and Service Associate at Johnstone Supply serving professional technicians and contractors. Enhancing customer experience through informed product selection and support.
About the role
- Sales Support Representative supporting customer orders, inquiries, and resolutions in consumer fragrances. Building strong customer relationships and collaborating with internal teams in a hybrid environment.
Responsibilities
- Act as the primary point of contact for day-to-day customer queries, ensuring clear communication and timely resolution across global accounts
- Coordinate sample requests, pricing updates, product information, and documentation to support effective account execution
- Maintain accurate and up-to-date records of customer interactions, forecasts, and sales data to enable seamless reporting and decision-making
- Prepare monthly performance reports, dashboards, and presentations for internal stakeholders
- Support cross-functional projects in collaboration with Marketing, R&D, and Supply Chain teams
- Track timelines, milestones, and deliverables for customer initiatives and new product launches
- Assist with financial processes including pricing coordination, margin analysis, and sales forecasting
- Collaborate closely with regional teams to ensure alignment on global account priorities and commercial strategies
Requirements
- Bachelor’s degree in Business, Marketing, or a related field (preferred)
- 1–2 years of experience in a commercial, sales support, or customer-facing role, ideally within FMCG or the fragrance industry
- Strong proficiency in MS Office (Excel, PowerPoint, Word); experience with ERP or CRM systems is an advantage
- Fluent in English, with strong written and verbal communication skills
- Highly detail-oriented, with excellent organizational and time-management abilities
- Comfortable working across multiple geographies, cultures, and cross-functional teams
- Proactive problem-solver who can manage issues independently and propose effective solutions
Benefits
- Continuous learning
- Professional development
- Clear career growth opportunities
- Inclusive, collaborative culture that values diversity, teamwork, and innovation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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