Service Delivery Manager leading commercial engagements ensuring customer satisfaction at Devtech. Collaborating with teams to manage project delivery and customer communication.
About the role
- Delivery Manager orchestrating service delivery in Belo Horizonte, coordinating multiple teams and stakeholders. Managing risks, priorities, and ensuring alignment with business objectives.
Responsibilities
- Plan, monitor, and ensure end-to-end service delivery.
- Coordinate multiple teams (technical and non-technical), aligning dependencies, deadlines, and responsibilities.
- Manage risks, impediments, and priority conflicts.
- Ensure delivery predictability and adherence to deadlines and agreements (SLAs/expectations).
- Act as the focal point for delivery for internal and external stakeholders.
- Support analysis of business problems, helping to translate needs into clear initiatives.
- Participate in research, diagnostics, and requirements gathering with stakeholders.
- Structure requirements, hypotheses, scopes, and business impacts.
- Translate business requests into clear directions for technology teams.
- Support prioritization decisions.
- Communicate status, risks, decisions, and changes clearly and in a structured manner.
- Define and evolve delivery processes appropriate to the context.
- Monitor delivery and efficiency metrics.
- Ensure follow-up rituals, checkpoints, and decision-making forums.
Requirements
- Previous experience as a Delivery Manager, Project Manager, Product Manager, or similar role.
- Experience coordinating multidisciplinary teams and managing stakeholders.
- Experience in market research, requirements analysis, and business process modeling.
- Analytical skills and an inquisitive mindset to identify improvement and innovation opportunities.
- Good understanding of software development processes and digital products.
- Experience with agile methodologies (Scrum, Kanban) and project management frameworks.
- Experience with project management tools (Jira, Azure DevOps).
Benefits
- Not specified
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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