About the role

  • Director of Inforce Administration ensuring service delivery in Individual Insurance at American Amicable. Responsibilities include strategic oversight, compliance, and driving operational improvements.

Responsibilities

  • Provide strategic direction and oversight for the Client Experience, Claims, and Premium Accounting teams
  • Ensure compliance with all company guidelines, regulatory requirements, and contractual obligations
  • Lead, mentor, and develop department managers and staff
  • Collaborate extensively with Sales, Actuarial, Reinsurance and Executive Teams
  • Drive digital transformation and operational strategy for Inforce Operations
  • Serve as the primary escalation point for complex or sensitive client issues
  • Monitor and ensure the accuracy and timeliness of all financial and operational reporting
  • Lead cross-functional projects and initiatives to support the inforce insurance business

Requirements

  • Minimum of 10 years of progressive leadership in insurance operations
  • Strong knowledge of Individual Insurance products, reinsurance processes, industry regulations, and best practices
  • Ability to set direction, anticipate challenges, and drive operational improvements
  • Demonstrates strong ability to foster high performance, accountability, and continuous improvement among managers and staff
  • Responds well to industry changes, regulatory updates, and evolving business needs.

Benefits

  • Flexible Health, Dental and Vision insurance
  • 401(k) + company match
  • PTO Plan
  • employee and family assistance program
  • ergonomic furniture program
  • performance bonus
  • Generous Paid Time Off Plan and Holidays
  • Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance
  • Company-Paid Health Advocate Benefit
  • Wellness Allowance
  • Employee Discount Program

Job title

Director, Inforce Administration

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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