Senior Business Data Advisor driving data strategies to enhance customer experience and retention. Leading analytic initiatives while collaborating with internal teams in a trusted financial institution.
Responsibilities
Define and execute the data strategy and roadmap for the Customer Experience, Marketing and Products division
Create value-added analyses for clients, advisors, and internal teams
Build a holistic vision of the customer experience to identify actionable levers that maximize engagement and retention
Enhance data capabilities to support business priorities
Develop dashboards, update key performance indicators (KPIs), and create data environments and governance processes
Requirements
10 years of experience in group solutions, data analytics, or customer experience
Expertise in analytics and ability to transform complex data into actionable recommendations
Strong skills in simplifying technical concepts for diverse audiences
Ability to drive data strategies and influence in a multidisciplinary environment
Advanced level of French proficiency
Benefits
Flexible group insurance
Competitive pension plan
Stock purchase plan
Vacation and wellness/personal development days
Telemedicine
Employee and family assistance program
Ergonomic furniture program
Performance bonus
Discounts on iA products
Job title
Senior Business Data Advisor, Client Experience, Marketing and Products
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