Hybrid CRM/CI D365 Solution Owner – Customer Engagement, Insight

at Husqvarna Group

• Job title: CRM/CI D365 Solution Owner – Customer Engagement, Insight
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Stockholm, Sweden

About the role

• CRM/CI D365 Solution Owner coordinating CRM initiatives and driving customer engagement for Husqvarna Group. Act as the bridge between business and technology for CRM solutions.

Responsibilities

• Act as the primary point of contact for CRM/CI solution needs, gathering and evaluating business requirements and ensuring alignment with platform technology strategy and enterprise standards.
• Translate high-level business needs into structured epics and features — providing clarity on technology alignment.
• Lead and facilitate planning and prioritization together with the Tech Lead and Delivery team, including backlog refinement, sprint planning input, and release coordination.
• Coordinate cross-functional input to secure end-to-end process alignment, including impacts on data, integrations, and downstream systems.
• Support and challenge the CRM roadmaps by assessing demand, dependencies, capacity, and long-term business value.
• Ensure that delivered solutions are fit for purpose, meet quality expectations, and align with IT governance frameworks — in close collaboration with the CRM Technology Manager.
• Drive stakeholder engagement through demos, updates, and structured feedback loops — clearly articulating value in business terms.
• Identify risks, constraints, and dependencies early, enabling proactive mitigation and transparent decision-making.
• Have the confidence to say no when needed — ensuring that what we build is scalable, sustainable, and aligned with platform capabilities.
• Act as a champion for process harmonization and platform consistency across markets and business units.

Requirements

• Experience working as a Solution Owner, Product Owner, Project Manager, or similar role within CRM or digital transformation environments.
• Solid understanding of CRM processes and capabilities within Dynamics 365 (Sales, Customer Service, Marketing, and/or Customer Insights).
• Familiarity with the Power Platform ecosystem (Power Apps, Power Automate, Power BI) is considered a strong advantage.
• Experience facilitating requirements, aligning stakeholders, and coordinating cross-team delivery in complex environments.
• Ability to translate business needs into structured direction and communicate effectively across technical and non-technical teams.
• A structured and proactive working style with strong problem-solving skills.
• Microsoft Dynamics 365 or Power Platform certifications are considered a plus.
• Fluent English; Swedish is considered a plus.

Benefits

• Flexible working arrangements
• Professional development opportunities