Hybrid Senior Digital Product Manager

at Huntington National Bank

• Job title: Senior Digital Product Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $102,000 - $208,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Schaumburg, United States

About the role

• Digital Product Senior Manager managing digital product teams and initiatives at Huntington. Collaborating with multiple stakeholders to enhance customer experiences in financial services and fintech.

Responsibilities

• The Digital Product Senior Manager is responsible for the overall vision of a set of multiple strategic initiatives, initiatives are broken down to defined EPICs and features and may manage a team of Digital Product Managers/Digital Analysts.
• This position collaborates with business segment product leaders and UX leads to define MVPs.
• Engages Legal, Risk and Compliance to obtain approval on all features, participates in architecture and UX wire reviews to ensure features are properly defined and approved for execution.
• Identify business challenges and opportunities for improvement using data analytics, as well as customer/colleague feedback and pain points.
• Understand complex processes and systems in-depth for those transactions/experiences for which you are responsible.
• Conduct industry benchmarking and experience comparison with other banks and fintech capabilities.
• Define Objectives and Key Results (OKR’s) for a given initiative.
• Build a roadmap for the initiative to deliver on business outcomes.
• Define EPICs, features, and MVPs to deliver on defined OKR’s.
• Have an end to end understanding of the initiative and how it fits into the Digital ecosystem.
• Lead in feature definition and acceptance criteria.
• Partner with colleagues across Huntington to develop a hypothesis about the root cause and collaborate on the enhancement roadmap.
• Lead discussions in partnership with Solution Architects and UX leads, understand trade-off’s and how they impact customer experience.
• Work with Legal, Risk and Compliance for approval on feature.
• Drive cross functional teams, across business, design, technology towards a common goal.
• Work with agile teams to iterate and build; focus on prioritizing the business value from different pieces of the work.
• Improve speed to market for those features that will drive the most value to the company.
• Work with external vendors when appropriate.
• Partner with implementation teams to roll out initiatives flawlessly for customers and colleagues.
• Measure performance against expectations; revisit analysis and strategy to modify approach when a variance is recognized.
• May manage team of Digital Product Managers and/or Analysts.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree
• 7+ years of Online/Mobile Digital Experience or Digital project delivery experience.
• Experience leading Agile Delivery teams.
• Experience with Financial Services, Banking, Products, etc.
• Experience in leading teams (5-10 member), user testing and data analysis to improve customer experiences
• Digital product management or delivery experience in e-commerce, digital messaging, identity and access management, digital money movement, or customer self-service
• Strong analytical skills and familiarity with the Software Delivery Lifecycle
• Understanding and experience with Fintech solutions including payments, deposit originations, lending originations, servicing
• Experience with vendor management
• Experience with desktop and mobile web, mobile apps, and alerts
• User-centered design and usability expertise
• Self-starter who develops plans and is committed to hitting delivery dates
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to develop working relationships with individuals at all levels of an organization
• Strong organizational skills and attention to detail.

Benefits

• health insurance coverage
• wellness program
• life and disability insurance
• retirement savings plan
• paid leave programs
• paid holidays
• paid time off (PTO)