About the role

Account Manager responsible for managing commercial card portfolios while ensuring client satisfaction and profitability through strategic engagement. Building relationships with mid-market to large enterprise clients and addressing needs effectively.

Responsibilities

Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability.
Engage regularly with assigned clients and become a trusted advisor to their business.
Address client issues promptly, working collaboratively with internal and external teams to resolve any escalations.
Ensure a strong understanding of your clients’ needs and products we offer, in order to cross-sell products and services to clients within your assigned portfolio.
Elevate customer value by introducing cutting-edge technology solutions.
Keep clients informed on industry trends, regulatory changes, and compliance requirements.
Help clients with ensuring proper controls are in place to avoid fraud and employee misuse.
Handle contract negotiations upon renewal, ensuring competitive pricing and terms.
Deliver quarterly updates to management on performance metrics and strategic insights.
Cultivate and maintain robust relationships with client executives, bankers, and product managers, serving as a trusted advisor.
Forge productive relationships across the organization to ensure the delivery of superior products and services.
Take proactive measures to mitigate risks and resolve issues that could impact both the company and client interests.
Perform other duties as assigned.

Bachelor’s Degree
10+ years of merchant services industry experience in customer service, sales, implementations, relationship management, and/or project management.
Demonstrated ability to present to senior executives.
Willingness to travel as needed.
Persuasive communication skills, with a knack for sales messaging.
Track record of surpassing sales and account management objectives.
Outstanding ability to forge and maintain trust with key stakeholders.
Competent in troubleshooting and strategic thinking to overcome obstacles and achieve objectives.
Ability to work with online systems; working knowledge of accounting/expense management.
Prior Treasury Management Commercial Card and/or accounts payable experience.
Proven ability in building relationships, sales, and professional maturity suitable for a business environment.
Experience in solution selling, capable of aligning client needs with suitable products or services.
Excellent communication and interpersonal skills, capable of effectively interacting with clients and internal stakeholders.
Strong team player with effective conflict resolution, interpersonal, and management skills.
Thorough knowledge of various software programs including Word, Excel, and PowerPoint and the ability to quickly learn additional systems/software.