Analista de Customer Success ensuring satisfaction and relationship management for clients at Avantia. Supporting onboarding, monitoring performance, and addressing issues promptly.
About the role
- Customer Success Director leading strategic partnerships for an enterprise SaaS provider in Australia. Guiding clients through regulatory landscapes and maximizing platform value for long-term growth.
Responsibilities
- Manage a small portfolio of key enterprise clients and act as their go‑to strategic advisor.
- Build strong relationships with senior leaders and guide them through quarterly and annual business reviews.
- Create success plans that align with each client’s goals while staying on top of their industry, priorities, and regulatory needs.
- Spot opportunities for growth early and address risks before they escalate.
- Lead renewal discussions with a proactive, value‑focused approach.
- Highlight ROI and outcomes, while identifying new ways clients can expand or deepen their use of our platform.
- Help clients get the most from our platform by driving adoption of key features and capabilities.
- Build strong executive champions who are excited to share their success stories.
Requirements
- Solid experience in customer success, account management, or consulting—ideally in B2B SaaS.
- Comfort working with large enterprise clients and multiple stakeholders.
- Familiarity with regulated industries like construction, mining, healthcare, education, or government.
- Experience using tools like Salesforce, Gainsight, and analytics platforms.
- A history of building strong executive relationships and helping customers grow with your solutions.
- Confident working with enterprise processes like procurement and contract discussions.
Benefits
- Benefits and Rewards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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