Employee Benefits Account Manager at HUB International managing client relationships and providing exceptional service. Focused on retaining clients and managing business effectively in Indianapolis and Merrillville, IN.
Responsibilities
Manage an assigned book of business
Retain clients through providing professional, courteous service to clients, business partners, and HUB colleagues
Provide quality customer service to existing accounts
Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
Manage a book of business generally in excess of $200K in revenue depending on complexity or number of small business accounts
Mentor, support and train Associate Account Managers and Team Assistants as necessary
Implement Client Service Plans as directed by the account team and/or Team Leader
Maintain accurate client information in account management systems as assigned
Assist the account team in providing quality customer service to existing middle market accounts
Act in capacity of client manager on assigned middle market accounts
Pursue a program for personal and professional development
Requirements
Life & Health insurance license
2-5 years of prior benefit experience
Knowledge of Word, Excel, and MS Outlook
A high school diploma with some college preferred
Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members
Ability and willingness to utilize the company’s computer system and software required
Good typing skills with an ability to compose clear and concise letters required
Ability to understand policy forms and coverage descriptions required
Organizational skills required
Willingness to attend educational classes desired
High attention to detail essential
Benefits
Medical, Dental, and Vision (PPO, HMO, and HSA)
Comprehensive Wellness Program
401(k) Retirement Plan
Life and Disability Plans
Vacation, Holiday, Sick, and Personal Time Off
Pet Insurance
Bonus Program
Comprehensive Onboarding Program
Continuing Education / Personal Development Programs
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