Junior Product Operations specialist in E - Money Institution managing payment operations with a focus on regulatory compliance. Supporting product team and maintaining documentation for seamless transactions.
About the role
- Head of Product Operations at Hostinger optimizing processes for efficiency and enabling Product Managers' strategic decisions. Collaborating with cross-functional teams and leading operational improvements.
Responsibilities
- Identifying and owning problems: searching for dysfunctions and improvement opportunities in Product Managers' processes, collaborating with Chief Product and Technology Officer (CPTO, main stakeholder) and Chief of Staff (COS, hiring manager), and being the hands-on person to improve ways of working, suggesting automation logic or required tooling.
- Project management and communication: bridge with other departments' operations, ad hoc projects within CTPO's scope, status updates, and transparency in the Product department.
- Facilitating top leaders: leading sessions for CPTO direct reports (e.g., OKR planning, bi-weekly strategic catch-ups, off-sites or workations), ensuring accountability on action items, triggering relevant discussions, and forming meeting agendas.
- Team leading: forming a small Product Operations team, distributing the load, and keeping the quality of the team's deliverables (e.g., team-level/company-level/public roadmaps' health, reporting to Board members from the Product department).
- Support in metrics /data: Weekly Business Review health, assistance for the Finance team for R&D capitalization by giving Product context, challenging Key Result definitions in OKRs.
Requirements
- Experience in Product Management / Ownership, Product Operations, Executive Business Administration or similar roles.
- Familiarity with OKR planning, roadmap building.
- Proactive approach in identifying areas for process improvement and suggesting new templates or tools.
- Understanding business/product metrics.
- Strong common sense and tech-savviness, natural love for tech products.
- Top-notch planning skills and a high sense of responsibility.
- Strong attention to details, ensuring accuracy in document creation and information distribution.
- Excellent written and verbal communication skills in English and Lithuanian.
- Ability to work collaboratively with senior team leads and various departments.
- Familiarity with Tableau, Amplitude, Miro, and Atlassian products is a plus.
Benefits
- **🚀 360 Growth: **We provide **limitless learning opportunities**: access to platforms like Reforge and CoachHub, global conferences, physical and digital libraries, **feedback culture**, and mentoring through **TesoXchange**. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.
- **🎯 Freedom & responsibility: **Work on your terms: from modern offices in Kaunas and Vilnius or the comfort of home. Enjoy flexibility in managing your schedule and bring your ideas to life in a fast-paced, dynamic environment.
- **💪Wellness simplified: **Your health comes first with insurance from Day 1, gym memberships, recharge leave, and regular health checks. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.
- **🎉 Work hard - party hard: **Recognize hard work with company events like Summerfest & Winterfest, Town Hall, Meet the Client initiatives, team-buildings, and workations. Enjoy access to the Žalgiris Arena VIP Lounge and celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.
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