Product Operations leader at Clay managing cross - functional teams and establishing product launch frameworks. Driving strategic alignment and customer feedback to ensure operational excellence.
About the role
- Product Operations Associate supporting product management processes at Suade Labs. Collaborating with cross-functional teams to improve operational effectiveness and product delivery in a RegTech environment.
Responsibilities
- Assist in defining and documenting key product management processes and workflows
- Support the adoption and continuous improvement of product operations processes across teams
- Help build and maintain product monitoring and reporting tools (e.g. dashboards, tracking systems)
- Help collect, organise, and triage feature requests from internal teams and customers
- Support backlog management by ensuring requests are clearly defined and progress through the development lifecycle
- Contribute to maintaining and updating the Product Handbook to reflect current processes and product changes
- Assist in tracking feature development progress and maintaining clear documentation for stakeholders
- Support the planning and coordination of product delivery activities
- Assist in gathering and structuring feature requirements (e.g. user stories, inputs from design discussions)
- Support continuous monitoring of product activities, including past development work, ongoing initiatives, and upcoming roadmap items
- Help track short-term roadmap plans and provide visibility across product teams
- Assist in maintaining oversight of team activities across different product areas
- Assist in drafting and distributing internal product communications, including the Product Newsletter
- Support the preparation of roadmap presentations and materials for Quarterly Business Reviews (QBRs)
- Coordinate with stakeholders to gather updates and ensure consistent communication of product progress
Requirements
- 1–2 years’ experience in product operations, business analysis, project coordination, or a similar role
- Strong organisational skills with attention to detail and ability to manage multiple workstreams
- Ability to communicate clearly with both technical and non-technical stakeholders
- Comfort working with structured processes, documentation, and tracking tools
- Basic understanding of product development lifecycles and agile methodologies
- Strong written skills for documentation and internal communications
- Experience working in fintech, SaaS, or regulated environments (Desirable)
- Familiarity with product tools and documentation practices (Desirable)
- Basic data analysis or reporting experience (Desirable)
- Good coordination and project management skills (Desirable)
- Degree in Business, Economics, Technology, or a related field (Desirable)
Benefits
- Generous annual leave allowance, plus public holidays.
- Public holiday swap– the option to take time off when it suits you, including the option to exchange public holidays for alternative days.
- Additional tenure-based annual leave- 1 additional day for each year after two years of service.
- Hybrid working & Digital nomad policy
- Pension scheme (in line with local legislation).
- Maternity and paternity leave.
- Training and development budget.
- Perkbox benefits platform.
Job title
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