Product Operations leader at Clay managing cross - functional teams and establishing product launch frameworks. Driving strategic alignment and customer feedback to ensure operational excellence.
About the role
- Senior Product Support Operations Consultant at Caterpillar optimizing service operations and dealer performance through training, digital tools, and improving service quality.
Responsibilities
- Optimize service activities by evaluating job scheduling, technician allocation and parts/tooling readiness
- Leverage Caterpillar service operations and digital tools for efficient and consistent service
- Train dealers to evaluate used components and parts
- Support the development of accurate documentation and cost‑effective decisions
- Support continuous improvement of dealer service operations
Requirements
- Bachelor’s degree required; alternatively, a minimum of 15 years of dealer or heavy equipment industry experience preferred
- 15 years of dealer or heavy equipment industry experience
- Strong experience in service, service operations and condition monitoring methodologies
Benefits
- Professional growth opportunities
- Leadership programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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